PSW Exam Chapter 1: The Role and Responsibilities of the Support Worker

This course provides learners with a comprehensive understanding of the essential role of the Personal Support Worker (PSW) and similar frontline care providers in health and community settings. Students will gain practical knowledge of daily responsibilities, ethical obligations, communication skills, and professional standards required to provide high-quality, person-centred care.

Through lectures, discussions, and case studies, learners will explore how support workers contribute to the well-being, dignity, and independence of clients across the lifespan, from children to older adults.